We are changing our patient pathway in line with Government and our professional and regulatory bodies advice as well as making our own innovative solutions to protect you from this pandemic whilst you visit our practice in person.

We envisage also supporting various patient groups such as eye casualty, vulnerable patients either shielding or in care homes using both telephone and video triage. If you wish this service please contact us and we will arrange this.

You will receive a call the day before your assessment to discuss your history and symptoms and to exclude any COVID patients. You will be offered an in person or remote appointment on a convenient day and time for you or in clinics where we only see patients in vulnerable groups. You can attend the practice wearing a face mask which is voluntary however this protects our staff who will have full PPE so is not mandatory. You may attend with gloves on but will be asked to remove these and use the hand gel station in the socially distanced waiting area. You will be offered spare gloves for exiting the practice if you wish to use these later in the day. We will measure your temperature when entering the practice and will restrict close examination to a minimum using new technology. We have procedures to sterilise all frames and equipment used in your patient journey and can send completed spectacles or contact lenses or any other products to you by post to avoid you attending the practice for a second visit if this is preferable.

At present we are in Phase 1 of the COVOD recovery route and can only provide essential and emergency care as a designated NHS Emergency Eyecare Treatment Centre but not routine sight care. When this changes we will inform you so you can plan your eyecare with us. Current models would suggest a return to routine care with capacity restrictions from August 2020.

In summary your eyecare and healthcare is our primary focus.