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An update for our loyal customers

Dear Loyal Customers,

We hope this message finds you well during these times. Recently, the Government announced their route map for Scotland. From this guidance, it looks as though we may start seeing patients for regular appointments from August if all other conditions are met. With this in mind, we would like to keep you up-to-date on the steps we are taking at Mackie Opticians.

Your Safety and Well-Being

Firstly, the safety and wellbeing of our customers and staff members is our top priority.

As such, we have invested in reception screens that will act as a barrier when you visit. We have also arranged additional PPE, hand gel stations and rearranged the practice to allow for social distancing measures.

You can attend wearing your own mask, which is optional, but we ask all patients to remove any gloves before entering the practice, if you wish to wear gloves please bring a new pair to put on when entering.

If the Optometrist or staff have to get in close contact during the eye test or fitting of spectacles they will have PPE available to them including gloves, visors, masks and aprons.

Your Appointments

We are being updated on when we can offer regular appointments, which will depend on government advice, however, we feel this will be at the start of August or Phase 3 of the route map for Scotland – whichever is sooner.

Until then, we can still assess patients for essential and emergency care in the practice.

Recently, we have been seeing patients from all over Lanarkshire in our practices which were designated as Emergency Eyecare Treatment Centres for those who need emergency or essential eye care, we will continue to offer this service throughout the pandemic.

Looking Ahead

It is hard to know exactly how the future will look. But for us, we envisage more virtual assessments for eye casualties so we can assess patients in their own home, virtual assessments will also allow us to directly discuss cases with the eye department at the hospital with the patient present in the consulting room.

We will contact patients prior to their appointment to ensure no new COVID-19 symptoms are present and to pre-assess the patient to reduce contact time in the consulting room.

We may offer extended opening hours to allow social distancing and we will offer interest-free credit in both practices to allow easy payment terms on spectacles if, and when required.

We hope to see you soon, in the meantime, stay safe and well –
From all of the team here at Mackie Opticians.