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An Update From Mackies Opticians

An Update From Mackies Opticians

 

Dear Patients,

In these unsettling times, I wanted to update you on all the things we are doing at Mackie Opticians to assist in providing you with our award-winning professional eyecare.

Opening Hour Updates:

We have increased our clinic capacity and now provide clinics every day Monday to Saturday in both our Bothwell and Lesmahagow practices. For those patients who cannot attend in person, although we cannot currently offer a home visiting service, we can offer a virtual appointment using NHS Near Me software which can be set up through our website at www.mackieopticians.co.uk . All you need to access the online service is a device with a connection to the internet, including phone, tablet, or desktop PC. Please contact us beforehand to make an appointment.

New Solutions and Services:

As well as providing all our current clinics including routine sight tests, contact lenses, eye casualty and our specialist clinics we are also providing new clinics for patients who cannot access services due to reduced NHS hospital capacity or extended waiting times. These new services include a new clinic for assessing visual stress – such as reading difficulties or migraine headaches and private fast track referrals for outpatient assessments or surgery such as cataract.

Appointments and Bookings:

Our clinics are running at full capacity with extended appointment times including emergency appointments available every day. 

You can book online using our website or call your local clinic.

We would encourage you not to be put off attending if you are feeling stressed about the current pandemic, as your eyesight is part of your overall health screening.

Please be assured we have set up protocols with your safety as our priority and we have full PPE and new seating areas to allow social distancing as well as new equipment to sterilise all areas and frames. 

World Sight Day:

World Sight Day was on 8/10/20 – a day dedicated to the 1 billion people in the world who do not have access to glasses or surgery and have avoidable blindness.

Thank you to all our patients who donate your old spectacles to us which we recycle to our partners in India and Cambodia. Dr Scott and Dr Roisin Mackie are looking forward to assisting in the cataract clinics next summer in Cambodia. For more information on our social purpose please visit https://www.mackieopticians.co.uk/why-mackies/eyecare-projects/ 

Flu Vaccinations:

We have also been asked to provide flu and later COVID vaccinations at specialist centres as part of the plan to immunise a large proportion of the population and we are wanting to help in any way we can. We are constantly in touch with other colleagues proving care and triage from our referrals and would like to acknowledge all NHS, support and key workers at this time and we are proud to be part of NHS Scotland providing your eyecare.

 

 

We hope that you are all remaining safe and well and look forward to speaking with you again,

 

Kindest regards,

Mackie Opticians Staff

Now open for emergency and urgent Eyecare!

We hope this update finds you all safe and well.

Firstly, we are happy to announce we are now open for essential and urgent eye care appointments, this includes:

• Lost or Broken Spectacles or Contact Lenses
• Eye Conditions Causing Pain or Loss of Vision
• Any Other Concerns About Your Eyes or Vision

 

We have sent our risk assessment to NHS Lanarkshire and have added additional procedures which are not mandatory to ensure our patient safety such as contactless temperature checks, UVC sterilisation of frames and remote video consultations with patients. We hope this provides some reassurance at this time.

We are looking forward to welcoming our patients back!

(Please note no reminders for eye examinations or contact lens aftercare are being sent as this constitutes a routine appointment which NHS Scotland suggests may be part of Phase 3 (mid-July) or Phase 4)

 

Eye Casualty – Lanarkshire

Since we closed our doors on 31/03/20 we have been busy working 6 days a week as an Emergency Eye Treatment Centre for the Lanarkshire area receiving referrals from GPs, NHS 24, Hairmyres Hospital and fellow opticians.

This treatment centre will now close on 28/06/20 but we will still be running an Eye Casualty service for all our own patients.

Need an emergency or urgent eye care appointment?

To make an appointment for emergency or urgent eyecare, simply call your nearest practice. We will triage your symptoms and arrange a telephone or in-person appointment time.

 

 

Don’t forget, you can visit our website for further information or to contact us if you need assistance.

New Triage Appointment System

Mackie Opticians have taken the difficult decision to now furlough all support staff.
Please be assured Dr Scott Mackie and Dr Roisin Mackie will still provide emergency, and essential eye care, at both of our Bothwell and Lesmahagow practices respectively.
We look forward to welcoming our support staff back as soon as possible.

What do I need to do if I need eye care?
Patients are requested to phone our Bothwell practice (01698 854858) or our Lesmahagow practice (01555 893929) to be diverted to a triage telephone assessment.
If the symptoms are such that an assessment can be made remotely, advice can be given and a prescription issued for medication if appropriate. If a physical assessment is required, an appointment time will be given so the patient can be seen at our nearest practice.

We hope you’re all keeping safe and well.
The Mackie Eyecare Team.