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An update for our loyal customers

Dear Loyal Customers,

We hope this message finds you well during these times. Recently, the Government announced their route map for Scotland. From this guidance, it looks as though we may start seeing patients for regular appointments from August if all other conditions are met. With this in mind, we would like to keep you up-to-date on the steps we are taking at Mackie Opticians.

Your Safety and Well-Being

Firstly, the safety and wellbeing of our customers and staff members is our top priority.

As such, we have invested in reception screens that will act as a barrier when you visit. We have also arranged additional PPE, hand gel stations and rearranged the practice to allow for social distancing measures.

You can attend wearing your own mask, which is optional, but we ask all patients to remove any gloves before entering the practice, if you wish to wear gloves please bring a new pair to put on when entering.

If the Optometrist or staff have to get in close contact during the eye test or fitting of spectacles they will have PPE available to them including gloves, visors, masks and aprons.

Your Appointments

We are being updated on when we can offer regular appointments, which will depend on government advice, however, we feel this will be at the start of August or Phase 3 of the route map for Scotland – whichever is sooner.

Until then, we can still assess patients for essential and emergency care in the practice.

Recently, we have been seeing patients from all over Lanarkshire in our practices which were designated as Emergency Eyecare Treatment Centres for those who need emergency or essential eye care, we will continue to offer this service throughout the pandemic.

Looking Ahead

It is hard to know exactly how the future will look. But for us, we envisage more virtual assessments for eye casualties so we can assess patients in their own home, virtual assessments will also allow us to directly discuss cases with the eye department at the hospital with the patient present in the consulting room.

We will contact patients prior to their appointment to ensure no new COVID-19 symptoms are present and to pre-assess the patient to reduce contact time in the consulting room.

We may offer extended opening hours to allow social distancing and we will offer interest-free credit in both practices to allow easy payment terms on spectacles if, and when required.

We hope to see you soon, in the meantime, stay safe and well –
From all of the team here at Mackie Opticians.

New Triage Appointment System

Mackie Opticians have taken the difficult decision to now furlough all support staff.
Please be assured Dr Scott Mackie and Dr Roisin Mackie will still provide emergency, and essential eye care, at both of our Bothwell and Lesmahagow practices respectively.
We look forward to welcoming our support staff back as soon as possible.

What do I need to do if I need eye care?
Patients are requested to phone our Bothwell practice (01698 854858) or our Lesmahagow practice (01555 893929) to be diverted to a triage telephone assessment.
If the symptoms are such that an assessment can be made remotely, advice can be given and a prescription issued for medication if appropriate. If a physical assessment is required, an appointment time will be given so the patient can be seen at our nearest practice.

We hope you’re all keeping safe and well.
The Mackie Eyecare Team.

Patient Update – Mackie Opticians

NHS Scotland has advised high-street opticians to remain OPEN for the time being, but to restrict visits to ONLY emergency and essential eyecare from today, Monday 23rd March 2020.
Patients are still permitted to collect existing orders of spectacles, contact lenses and medications.
 
Some examples where emergency eyecare could be required are; painful eyes, sudden loss of vision, sudden symptoms such as flashes of light or floaters. Some examples where essential eyecare would be required, is with symptoms such as; irritable eyes, new headaches or loss of vision.
 
We can attend a patient’s home if an emergency or essential eyecare appointment is required, taking with us necessary equipment to prevent the spread of COVID-19 – such as face masks, aprons, gloves and eye protection.
 
Due to this, we have cancelled all patient recall letters for the foreseeable future, and have brought forward a 3 month supply of contact lenses for all of our patients paying direct debit for continuous wear. For patients who are self- isolating, we have also started a service to allow delivery of spectacles, contact lenses or medications direct to your home address.
 
As Mackie Opticians are independent prescribers, we are also in discussions with NHS Lanarkshire to allow access to secondary care patents within their practice. This means they’ll be able treat eye casualties or patients requiring follow up for conditions such as; post cataract surgery, OCT scans for wet macular degeneration and measurement of eye pressure for glaucoma.
 
If you have any concerns about your eyesight, please get in touch and we can triage your care appropriately. We’ll advise you on the severity of your symptoms and provide you with professional advice.
 
– The Mackie Eyecare Team.

Mackie Opticians – COVID-19 Practice

COVID-19 – Update Guidance

We realise these might be uncertain times, so we wanted to keep you updated on all we’re doing here at Mackie Opticians to help prevent the spread of Coronavirus and to help protect our patients.

For the majority of our patients, the practices remain open for both routine eye examinations and eye casualty cases. In our patient waiting areas there are tissues available for customers, so if you feel a sneeze or cough coming during your visit with us, please help yourself.  They’ll also be there for use if you need to touch your face.

There is also hand sanitiser gel available for patient use within our practices, and please be assured our staff have access to their own hand sanitiser gel and regularly wash hands between patient visits.
We are also regularly disinfecting our waiting areas with multi-surface spray and we are wiping down any equipment with universal wipes, and using disposable items where possible.
Within our stores, there is public access to a sink where patients will be encouraged to wash their hands and disposable paper towels for drying.

Patients in vulnerable groups and suffering from health issues such as cancer, diabetes, chronic lung disease and/or on immunosuppressive tablets should only attend emergency appointments. We may use disposable gloves when consulting these patients. Elderly patients who are well can be seen for routine appointments at their own discretion. If you have a high temperature or fever, are suffering from a persistent cough or shortness of breath, please do not attend your appointment.

We can post spectacles out to all patients if any widespread ban on people movement comes into force.
If you have questions, or require special assistance then please give us a call on 01698 854858.
You can read the latest NHS advice on the virus, here.