We are very happy to finally be announcing that from Monday 3rd August, we can resume seeing patients for routine eye care at both of our practices.
We are very much looking forward to welcoming all our patients back and trust you are all well.
It’s been a while since we saw most of you last – so we have popped some handy-to-know information below for you to read.
How do I book an appointment?
Appointments for both new and returning patients can be booked by either telephoning the practice, where you will be asked some triage questions or you can book online and you will be then contacted by the Mackies team for triage.
We will ask a few questions relating to your current health or potential COVID-19 symptoms – this is now routine and is for your own safety as well as the Mackies team.
What if I am shielding, or cannot physically attend?
For new or returning patients who cannot attend the practice in person – such as those in care homes or staying at home, we can organise an initial triage using a new NHS facility called Near Me* which allows remote eyecare to take place by either a phone or video call with our Opticians using your mobile, tablet or computer.
* Please contact us at the practice to organise this.
What changes might I expect to see when visiting the clinic?
Please be assured both our clinics and current work practices allows safe working conditions for our patients and staff.
We ask that you attend wearing a suitable face covering, such as a mask and that any gloves are removed prior to entering. (We do, however, understand some individuals may be exempt from wearing a mask)
The team will be wearing appropriate PPE and have extended appointment times to allow us to deliver professional eyecare.
We are phasing the return of both sight test (In practice and home visits) and contact lens check reminders.
Finally please be patient with us as our triage system will prioritise some patient groups and conditions.
Don’t forget, you can contact us if you need assistance.