Now open for emergency and urgent Eyecare!

We hope this update finds you all safe and well.

Firstly, we are happy to announce we are now open for essential and urgent eye care appointments, this includes:

• Lost or Broken Spectacles or Contact Lenses
• Eye Conditions Causing Pain or Loss of Vision
• Any Other Concerns About Your Eyes or Vision

 

We have sent our risk assessment to NHS Lanarkshire and have added additional procedures which are not mandatory to ensure our patient safety such as contactless temperature checks, UVC sterilisation of frames and remote video consultations with patients. We hope this provides some reassurance at this time.

We are looking forward to welcoming our patients back!

(Please note no reminders for eye examinations or contact lens aftercare are being sent as this constitutes a routine appointment which NHS Scotland suggests may be part of Phase 3 (mid-July) or Phase 4)

 

Eye Casualty – Lanarkshire

Since we closed our doors on 31/03/20 we have been busy working 6 days a week as an Emergency Eye Treatment Centre for the Lanarkshire area receiving referrals from GPs, NHS 24, Hairmyres Hospital and fellow opticians.

This treatment centre will now close on 28/06/20 but we will still be running an Eye Casualty service for all our own patients.

Need an emergency or urgent eye care appointment?

To make an appointment for emergency or urgent eyecare, simply call your nearest practice. We will triage your symptoms and arrange a telephone or in-person appointment time.

 

 

Don’t forget, you can visit our website for further information or to contact us if you need assistance.

An update for our loyal customers

Dear Loyal Customers,

We hope this message finds you well during these times. Recently, the Government announced their route map for Scotland. From this guidance, it looks as though we may start seeing patients for regular appointments from August if all other conditions are met. With this in mind, we would like to keep you up-to-date on the steps we are taking at Mackie Opticians.

Your Safety and Well-Being

Firstly, the safety and wellbeing of our customers and staff members is our top priority.

As such, we have invested in reception screens that will act as a barrier when you visit. We have also arranged additional PPE, hand gel stations and rearranged the practice to allow for social distancing measures.

You can attend wearing your own mask, which is optional, but we ask all patients to remove any gloves before entering the practice, if you wish to wear gloves please bring a new pair to put on when entering.

If the Optometrist or staff have to get in close contact during the eye test or fitting of spectacles they will have PPE available to them including gloves, visors, masks and aprons.

Your Appointments

We are being updated on when we can offer regular appointments, which will depend on government advice, however, we feel this will be at the start of August or Phase 3 of the route map for Scotland – whichever is sooner.

Until then, we can still assess patients for essential and emergency care in the practice.

Recently, we have been seeing patients from all over Lanarkshire in our practices which were designated as Emergency Eyecare Treatment Centres for those who need emergency or essential eye care, we will continue to offer this service throughout the pandemic.

Looking Ahead

It is hard to know exactly how the future will look. But for us, we envisage more virtual assessments for eye casualties so we can assess patients in their own home, virtual assessments will also allow us to directly discuss cases with the eye department at the hospital with the patient present in the consulting room.

We will contact patients prior to their appointment to ensure no new COVID-19 symptoms are present and to pre-assess the patient to reduce contact time in the consulting room.

We may offer extended opening hours to allow social distancing and we will offer interest-free credit in both practices to allow easy payment terms on spectacles if, and when required.

We hope to see you soon, in the meantime, stay safe and well –
From all of the team here at Mackie Opticians.